Frequent Asked Questions
Because Shoes Step operates strictly as a business-to-business (B2B) platform, we enforce specific Minimum Order Quantities (MOQs) to maintain high manufacturing efficiency. The baseline MOQ applies per production run and varies depending on the specific item lines—whether you are sourcing premium leather shoes, professional bags, or wallets. Exact quantity thresholds are clearly listed on each product catalog page or can be calculated upon submitting a direct wholesale inquiry to our sales division.
Yes, we accommodate sample evaluation requests for registered commercial entities looking to verify our leather quality, stitching structural integrity, and material finish. Sample orders are handled independently and are subject to individual sample pricing and carrier shipping fees. Once a full, standard wholesale production order is officially verified and deposited, the baseline sample margin difference can be credited back to your corporate invoice.
Our diverse catalog spans multiple high-grade tiers, including genuine full-grain leather, specialized textiles, and premium composite materials. Due to the natural characteristics of bulk leather tanning and custom dye manufacturing processes, slight variances in texture, grain definition, and color shading may occur between different production batches. Placing a commercial bulk order implies compliance with these industry-standard material variations.
To secure and streamline high-volume trade, Shoes Step accepts corporate financial transactions via verified business bank wire transfers (TT), corporate credit card channels, and integrated secure online business checkout networks (supporting major networks like Visa, Mastercard, and localized secure merchant gateways). Manufacturing processes are initiated into scheduling exclusively after funds clear in full into our corporate bank profile.
Standard production lead times vary based on current factory volume, material sourcing phases, and the total dimensions of your custom bulk order. Estimated processing windows are meticulously calculated and explicitly printed on your commercial wholesale invoice. All shipping risk dynamics follow international trade terms, transferring ownership and cargo liability to your retail entity once the inventory leaves our dispatch bays.
Once an invoice is confirmed and production moves into the raw material cutting, leather preparation, or assembly stages, orders cannot be modified, canceled, or financially revoked. Deposits collected to secure hardware, fabrics, and structural production runs are completely non-refundable, as inventory is custom-allocated to meet your business entity’s specific wholesale parameters.
Any claims concerning structural manufacturing defects or batch shortfalls must be submitted in writing to our specialized account management team within 48 hours of cargo delivery to your commercial warehouse. Submissions must include detailed photographic and video documentation verifying the issue. Approved claims will be resolved solely through corporate store credit allocations or structural item replacements in your subsequent supply run.